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(Specialty: Foot & Ankle Care, Regenerative Therapy)
Full-Time HIPAA-Compliant Healthcare Virtual Assistant (Front Desk)
Dr. Rishi Mahajan runs a growing foot and ankle practice focused on helping patients avoid surgery through regenerative therapies. Leveraging cutting-edge technology like the Remy Class IV Laser, his clinic offers innovative treatments for tendon tears, diabetic nerve pain, and toenail conditions — all while striving to provide high-touch, unrushed care.
"We're trying to go down a regenerative medicine path and keep patients out of surgery... not only for pain but for things like tendon tears," Dr. Mahajan explained. "That requires time, precision, and a great patient experience."
But there was one major obstacle blocking his path to consistent growth: front office dysfunction.
Dr. Mahajan wasn't always in the office, and when he wasn’t, chaos often followed. "We were running into issues where we were having staff that just wasn’t showing up on those days they were supposed to show up," he said. Inconsistent staff coverage, missed messages, and unreturned patient calls created disorganization and tension — both internally and externally with patients.
It wasn’t just a people problem. It was a systems problem. Despite his clinical excellence, the office environment lacked reliability at the most critical patient entry point: the front desk.
And the first attempt to implement a Virtual Assistant (VA) wasn’t perfect either.
"I kind of let my front desk train her, but I realized they didn’t train her very well," Dr. Mahajan admitted. Without a structured onboarding process, internal staff had little motivation to engage the new support, which created friction and confusion.
A Dedicated Virtual Assistant Who Showed Up Every Day and Is Ready to Work
That’s when snapscale stepped in — not just to provide a VA, but to help Dr. Mahajan rethink his office workflow
After working with snapscale’s team to define detailed task responsibilities and communication standards, everything began to shift.
The difference was immediate: faster response times, fewer missed messages, and consistent office presence for patients. The VA, Venice, became more than a remote hire; she became part of the team.
"Long story short, I think we have a lot better of a patient-centric model... Patients are getting their calls returned faster, someone’s on the phone more frequently, and we’re just more responsive."
With front office chaos under control, Dr. Mahajan is pioneering a less invasive future in foot and ankle care. His team uses Remy Class IV laser therapy in conjunction with PRP injections to treat tendon tears, neuropathic pain, and even aesthetic conditions like toenail fungus — all with the goal of helping patients avoid surgery and return to life faster.
snapscale’s support behind the scenes enabled his practice to focus on clinical excellence and patient needs without operational distraction.
Dr. Mahajan’s experience highlights what so many healthcare providers face: great medical care hampered by inefficient office operations. With snapscale, he gained more than just an assistant — he gained consistency, peace of mind, and a pathway to growth and scalability.
If you are a practice owner struggling with unreliable front desk staff, snapscale’s HIPAA-compliant Virtual Assistant Services might be your next strategic move — just like they were for Dr. Mahajan.
He grew up in southeast Michigan and is a graduate of Scholl College of Podiatric Medicine at Rosalind Franklin University in North Chicago, IL. During his training, he had the opportunity to rotate at various institutions, including the Great Lakes Naval Base and Cook County Hospital in downtown Chicago. He continued his medical training at McLaren Oakland Hospital in Pontiac, Michigan, where he completed a three-year residency program, receiving comprehensive surgical training to correct foot and ankle conditions.
Dr. Mahajan was also trained in advanced wound care techniques and diabetic foot and ankle treatment solutions. He was honored to speak twice at the Michigan Podiatric Medical Association resident case competition, which features residents from around the state.
In his free time, Dr. Mahajan enjoys spending time with family and friends and watching all the Detroit sports teams. He is also an avid golf enthusiast.
If you are a practice owner struggling with unreliable front desk staff, snapscale’s HIPAA-compliant Virtual Assistant Services might be your next strategic move — just like they were for Dr. Mahajan.
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